Name: Immigration Agents & Visa Consultants Brisbane
Brand: E-Help Education and Migration
Rating: 4.9 (124 reviews)

Deliver accurate, ethical migration advice and application support to clients in line with MARA Code of Conduct and Australian immigration law.
Achieve target outcomes for visa applications and client satisfaction while maintaining compliance and documentation standards.
Contribute to team capability and stay current with legislation, policy, and procedural changes affecting visa categories.

Reports to: Migration Team Leader / Senior Migration Agent

Other: Works closely with Migration Team, Visa Counselors, Admissions, and Admin.

Assess client eligibility for relevant visa subclasses (e.g. skilled, student, family, partner) and provide clear advice on options, requirements, and timelines.
Prepare and lodge visa applications (e.g. subclass 189, 190, 491, student, partner) and associated documentation in line with department requirements.
Maintain client files, correspondence, and records in accordance with regulatory and internal standards.
Communicate with clients and relevant authorities in a timely and professional manner; keep clients informed of progress and any changes.
Participate in training and professional development to maintain MARA registration and stay current with immigration law and policy.

Case Management: Manage a diverse caseload of visa applications from initial assessment through to outcome, ensuring deadlines and compliance requirements are met.
Client Advice: Provide expert advice on visa pathways, eligibility, and strategy; explain procedures, costs, and risks in plain language.
Documentation and Lodgement: Prepare and review visa applications, forms, and supporting documents; lodge applications and respond to requests from the Department.
Compliance and Ethics: Adhere to MARA Code of Conduct and legislative requirements; ensure confidentiality and data protection.
Reporting and Collaboration: Maintain accurate records and contribute to internal reporting; work with other agents, counselors, and admin as required.
Further duties may be assigned as per role needs or management discretion.

Current MARA registration (or eligibility to obtain) and sound knowledge of Australian immigration law and common visa subclasses.
Strong written and verbal communication; ability to explain complex requirements clearly and to prepare accurate documentation.
Experience managing visa applications and client caseloads; attention to detail and adherence to deadlines.
Professional and ethical approach; ability to handle sensitive information and maintain client confidentiality.
Proficiency in standard office and case management tools; ability to work in a team and independently.

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Registered Migration Agent (RMA)

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