Migration Team Leader

Objective

• Deliver accurate and ethical migration advice to clients in accordance with MARA regulations and Australian immigration law.
• Manage visa applications efficiently while maintaining high standards of client service and compliance.
• Stay updated with immigration legislation, policy updates, and procedural changes affecting visa subclasses.

Organization relationships

Reports to: Migration Team Leader / Managing Director

Other: Migration Team, Admissions Team, Visa Counselors, and Administration Staff.

General duties and responsibilities

This is a non-supervisory position. Duties and tasks include but are not limited to the following:

• Assess client eligibility for various visa subclasses including skilled, student, partner, and family visas.
• Prepare and lodge visa applications with accurate supporting documentation.
• Maintain client records, correspondence, and case documentation professionally.
• Communicate with clients regarding application progress, requirements, and timelines.
• Liaise with the Department of Home Affairs and other authorities when required.
• Ensure all services comply with MARA Code of Conduct and company policies.

Core duties and responsibilities

• Provide expert migration advice tailored to client circumstances.
• Manage multiple visa caseloads and ensure deadlines are met.
• Review and verify documents before visa submission.
• Identify risks in visa cases and recommend appropriate solutions.
• Maintain confidentiality and professionalism while handling sensitive information.
• Collaborate with internal departments to improve client outcomes and operational efficiency.

Skills required

• Current MARA registration or eligibility to obtain registration.
• Strong knowledge of Australian immigration law and visa subclasses.
• Excellent communication and client relationship management skills.
• Ability to manage multiple cases with attention to detail.
• Strong organizational and problem-solving abilities.
• Professional, ethical, and team-oriented approach to work.